This Privacy & Return Policy applies to the website http://app.echo19.com/  (the “Site”) owned and operated by Echo19, LLC, a Delaware limited liability company (“Echo19”). 

Echo19 has created this privacy and return policy to explain how we use information that you may provide while visiting this Site to order Services from Echo19.   Echo19 may modify this policy from time to time so we encourage you to check this page when revisiting this Site.

            By using this Site, you agree to the terms of this Privacy and Return Policy and of the Terms of Service for this Site, which can be found here:   http://app.echo19.com/site/terms.  The term “Services” as used in this Policy is as defined in the Terms of Service.

How We Use Your Information

When you order Services from Echo19 through this Site,  we may ask you to give us contact information, including your company name, contact name, address, telephone number, mobile telephone number and e-mail address.  We may obtain information about you from outside sources and add it to or combine it with the information we collect through this Site.  We use this information to operate this Site, send you information to you about Echo19 and its Services and to maintain and improve the quality of the Services we provide to you.  We use your e-mail address to send such information by e-mail and may use your mobile telephone number to call you or send you a text message about our Services.

 

            We will never provide your e-mail address or any of your personal information to any other person or organization, for any purpose, except

 

--To companies that assist us in maintaining this Site or with Echo19 activities, but only for purposes of providing Services to Echo19 and with the strict requirement that any such company will never itself have the right to contact you for any reason

 

-- To comply with applicable law or legal requirements (for example, a lawful subpoena), to protect our rights or property, or to protect our supporters from fraudulent, abusive, or unlawful conduct, or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records

Children

Echo19 complies with the Children’s Online Privacy Protection Act.  Echo19 does not solicit and does not accept personally identifying information from any person under 13 years of age.  Visitors to this Site who are under 13 years of age should not use this Site except under the supervision and with the assistance of their parent or legal guardian, and should never submit any personally identifying information to the Site. For example, visitors under 13 years of age should not register, purchase or use Services or take any actions on or through this Site.

Credit Card Information; Protection of Personal Information

 

When you order and pay for Services through this Site using a credit card, we collect credit card information from you.  That information is used solely for processing your payment; is not maintained by Echo19; and is never disclosed to anyone, for any other purpose other than for processing your payment, under any circumstances.

 

            Echo19 uses industry standard security measures to protect against the loss, misuse or alteration of all of the personally identifiable information that you provide to us.  Our server is located in a locked, secure environment.  All supplied credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment processing provider’s database.

 

Permission to access your personally identifiable information is granted only to you and Echo19 employees or contractors who need to know that information to provide Services to you and who are required to keep the information confidential.  Although we make good faith efforts to store information collected by this Site in a secure operating environment, we cannot guarantee complete security.

 

 Return/Refund Policy

 

              If you are dissatisfied with any Services or believe that any of the Services were defective did not conform to a written specification, and Echo19’s responsibility for such failure or defect is not excluded by the Terms of Service, you should contact Echo19, at [email address] and we will discuss with you whether any refund or adjustment to the fees you have paid is required.

Cookies and Data Tracking

A cookie is a piece of data stored on the user's hard drive containing information about the user.  Some parts of this Site may be password-protected. We may use a cookie (cookies reside on your computer and are under the control of your browser) to help us remember and process items that you purchase through this Site; and/or to compile aggregate data about visitors to the Site and their interaction with the Site for the purposes of improving the operation of the Site and/or offering better Site experiences and tools in the future. We may also use cookies to enable you to return to password-protected areas of the Site without having to re-enter your password. If you wish to disable these cookies, the help portion of the tool bar on most browsers will tell you how do that. If you set your browser to disable cookies, however, you may not be able to access certain parts of this Site.

 We may also use third-party Services such as Google Analytics. This helps us understand traffic patterns and know if there are problems with our Site.

Links to Other Sites

The privacy policies and practices contained in this Privacy Statement do not apply to ANY external links. This Privacy Statement only applies to our Site or any future Sites that we may develop. It does not cover Sites that are linked to by this Site or Sites for which we are not responsible ("Linked-Sites"). These Linked-Sites will have their own policies and practices which may be different from ours. We therefore encourage you to familiarize yourself with the policies and practices of the Linked-Sites, especially if you provide personal information to them.

California Online Privacy Protection Act Compliance

            Echo19complies with the California Online Privacy Protection Act.  As part of that Act, all users of our Site may make any changes to their information at any time by logging into their Control Panel and going to the “User Preferences” page.  Changes to billing and/or credit card information must be made by the User going to the “Manage Payment Profiles” page.

Amendments and Updates to Privacy Statement

We retain the right to amend or otherwise update this Privacy Statement at any time. By using our Site, you consent to the collection and use of the information as we have described. If we change our policies and practices, we will post the changes in our Privacy Statement so that you are always aware of them. With this knowledge, you can make an informed decision about whether you wish to provide personal information to us.

How to Contact Us

If you have any questions about this Privacy Statement, you may contact us by:

 

• Sending an e-mail to:  info@echo19.com
• Phone: (203) 889-6835